Ganesh Shetty
Incident / Change/ Problem Management Analyst.. currently working as Problem Manager at Capgemini
- Role
- Senior Consultant at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ganesh Shetty
A mid-senior level IT Service Management Professional with 17+ years of experience in…
Experience
Senior Consultant
Jun 2024 — Present · Mumbai, IN
Led end-to-end problem management processes, including root cause analysis, resolution tracking, and preventive measures.Collaborated with incident management teams to minimize recurring incidents and improve service efficiency.Developed and implemented problem management reports for leadership, offering insights into trends and operational performance.Facilitated cross-functional problem review meetings, ensuring timely resolution of critical issues.Managed and updated known error databases to enhance incident resolution efficiency.Coordinated with technical teams and vendors to resolve long-standing issues and implement preventive measures.
Education
Yashwantrao Chavan Maharashtra Open University (YCMOU), Nashik
Bachelor of Commerce - BCom
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.