Ganesh S P

About Ganesh S P

Strategic IT leader with over 18 years of comprehensive experience across multiple roles, including Production Support Engineer and Lead Consultant. Expertise in delivering cutting-edge technology solutions and driving IT service excellence for high-profile Fortune 500 clients. Proven track record in shaping IT strategy, optimizing operational processes, and leading cross-functional teams to achieve organizational objectives. Adept at managing complex projects, fostering client relationships, and spearheading initiatives that align technology with business goals.As a Lead Consultant at Infosys Ltd, specializing in the CIS domain, I leverage over 15+ years of experience in both consulting and technical project management within the IT services industry. My role centers on delivering comprehensive solutions by combining deep technical expertise with strategic project oversight.I am adept at defining and implementing standards to align with evolving project requirements and conditions. I excel in structuring and managing complex project plans, ensuring alignment with project goals while balancing resource needs, risk management, time constraints, and budget limitations.My responsibilities encompass global end-to-end production support, guaranteeing uninterrupted service for investment banking applications and application/platform/infrastructure layers. I manage critical project activities, including SLA compliance, stakeholder engagement, recruitment, business development, employee relations, billing reconciliation, and SOW management.In my role, I lead diverse projects with varying priorities and resource requirements, taking ownership of their success. I contribute to RFP preparation and review, offering technical insights for new business opportunities. My focus on process improvement involves identifying and addressing recurring issues proactively, and initiating projects that drive growth.I develop and monitor KPIs, ensuring team performance meets strategic objectives and expectations. My experience includes leading multinational projects, fostering effective communication with clients and teams both offshore and onsite, and maintaining a collaborative environment that supports successful project outcomes.

Experience

1. Lead Consultant

   Infosys

   Jan 2025 — Present · US

   Leading a high-performing global support organization responsible for ensuring seamless 24/7 operations within the Investment Research domain. Managing a team of 5 onshore professionals and collaborating closely with a 10-member offshore team to deliver continuous application support, incident management, and project delivery.Key responsibilities include: • Overseeing end-to-end production support, ensuring system stability, performance, and availability. • Coordinating across global teams to provide real-time issue resolution and root cause analysis. • Driving process improvements, automation initiatives, and service delivery optimization. • Partnering with business and technology stakeholders to align support operations with strategic objectives. • Leading project initiatives from requirement gathering through successful implementation and post-production stabilization.Committed to operational excellence, service reliability, and continuous improvement in a fast-paced investment research environment.

Education

• Anna University Chennai

  Bachelor of Engineering (B.E.), Electrical and Electronics Engineering

  2002 — 2006

• Kongu vellalar matriculation higher secondary school

  Computer Science

  1996 — 2002

Skills

• Web Services
• Operating Systems
• Shell Scripting
• Solaris
• Requirements Analysis
• Unix
• Windows Server
• Hp-UX
• IT Strategy
• IT Service Management
• Virtualization
• Perl
• C
• Microsoft Sql Server
• Itil
• Security
• Unix Shell Scripting