Ganesh Pawar

Experience

1. Service Engineer

   Agc Networks Limited

   Mar 2021 — Present

   Worked in the Solution Delivery team and handled regular customer calls & tickets.• Deployment and Migration of Systems from CM 6. x to 8. x • Have Good experience with EPM and EPM applications including Installation, configuration, and troubleshooting. • Worked on patching and VA closer hotfix installation for all Avaya UC & CC products. • Migrating large systems from 6. x /8.x to the latest releases. • Good working knowledge of ASA tool to do data migration. • CM troubleshooting skills to identify issues and resolve them after migration or cutovers. • Worked Codecs, AAR, ARS, UDP, Signaling groups, and Trunks. • Incoming call Handling treatment, public, and private unknown numbering plans. • Understanding traces and analysis of Denial events. • Have good knowledge of ASA tools. • Have a good experience with SDM client tools for the deployment of Avaya products on the latest Avaya ASP 120, 130, and R 640 servers. • SIP station configuration. • Knowledge of TLS, Root, and CA certificates. • Worked for G450, G450 & G430 Gateways. • Have experience with ESS and LSP failover. • Worked for CM 6.x to 8.x migration and 8300D card replacement with 8300 E-card. • CMS upgrade R.18 to R.19 version.• Knowledge of voice protocol H.323, MGCP, SCCP, SIP, and codecs such as G.711, G.729. • Maintenance and Administration of Avaya PBX. Media Gateway - G450, G650, G430. media Server S8500, S8700, R640 etc. • Avaya G650 Media gateway cards IPSI, MEDPRO, CLAN, VAL, DS1 configuration, and maintenance. • • Configuration of VDN, Vector, Extension, Agent Id, and trunk. • knowledge of SM and SMGR including Installation, configuration, upgrade, and troubleshooting. Have good ability to work on backup restore and certificate exchanges for SMGR. • Have Good Experience with SMGR Element Management configuration including CM, AAMS, & AADS. • Worked on CM Backup restore and upgrade management through SDM client.