Ganesh P

Business Analyst @Bank of America

Phoenix, AZ, US

Partnered with underwriting, claims, and fraud prevention teams to gather comprehensive business requirements and create detailed BRDs and FSDs, which improved cross-functional alignment and reduced requirement gaps by 25% across agile sprints. Led and coordinated full-cycle User Acceptance Testing (UAT) for two major platform releases, identifying over 50 critical issues pre-launch and reducing production incidents by more than 35% in the first 90 days. Designed and implemented Tableau dashboards to track claims lifecycle KPIs and exception trends, reducing monthly reporting efforts by 40% and enabling executive stakeholders to make faster and more data-informed decisions. Built churn and late-payment predictive models using Python (Pandas, NumPy), SQL, and statistical analysis, which contributed to a 12% increase in timely collections and risk mitigation for over 200K accounts. Collaborated with cross-functional data teams to redesign legacy reporting pipelines via AWS Redshift, Athena, and S3, reducing daily report refresh time from 8 hours to under 90 minutes and improving accuracy by 30%. Conducted A/B testing on customer communication strategies by experimenting with different email timings and message formats, helping the product team identify the most effective approach to improve engagement and reduce late payments. Developed performance tracking scorecards for risk management using SQL and Excel automation, helping senior leadership monitor operational effectiveness and drive data-driven strategy execution.

Northern Arizona University-The W. A. Franke College of Business

Master of Science - MS, Business analytics