Ganesh Nadar
Customer Service Head
- Role
- Deputy General Manager at ONEOTT iNTERTAINMENT LTD
- Location
- Thane, MH, IN
- LinkedIn followers
- 500 followers
About Ganesh Nadar
I am an accomplished Customer Service Leader with over 20 years of experience in…
Experience
Deputy General Manager
Jul 2017 — Present · Mumbai, IN
In my current role, I develop and execute comprehensive customer service strategies aimed at enhancing customer experience across all lines of business. I design and optimize the Customer Life Cycle Management framework, ensuring seamless transitions from lead acquisition to customer retention. I oversee customer support operations, focusing on high First Call Resolution and adherence to Service Level Agreements. Additionally, I lead business process automation initiatives, collaborating with IT and CRM teams to enhance the customer journey through AI-driven tools and customer analytics.Achievements: I have successfully driven customer retention strategies that have reduced churn rates and enhanced Customer Lifetime Value through personalized engagement programs. My leadership in managing outsourced call center operations has ensured compliance with vendor SLAs and quality assurance benchmarks. I have also built and scaled the Customer Service Department, aligning strategies with business goals to drive customer loyalty and operational excellence.
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
MBA
Mumbai University Mumbai
Bachelor of Science - BS
2001 — 2004
Skills
- Business Development
- Service Delivery
- Team Management
- Vendor Management
- Crm
- Management
- Customer Relationship Management (Crm)
- Telecommunications
- Employee Engagement
- Strategy
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