Ganesh Kumar
Customer Service manager
- Role
- Customer Service Manager at Bajaj Finserv
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Ganesh Kumar
Planning and Institutional Effectiveness provides leadership and administrative oversight for institutional effectiveness, assessment, accreditation, and institutional research operations • 13 +`years of gratifying experience in Quality Assurance and customer operation in Telecom Industry • Experience in Quality system like Six Sigma, QMS Implementation • Extensively hands on experience in FMEA, TQM & 7 QC tools • Internal Auditor ISO, ISMS 27001 implementation • Worked as a Core Team member related to implementation of Quality certifications ISO 9001: 2008, TL • Skilled in current state analysis, value stream and process mapping, future state visioning, gap analysis, implementation planning and execution. • Experienced in process performance improvement through both step-change and incremental, Six Sigma, type activities. “Systems” oriented approach synchronizes process change with needed changes to strategy, performance management, technology, and • organization. Especially effective synchronizing process with new technology enabling successful implementation and delivery of documented customer value. • A great deal of experience in Process Development, Quality Control, Requirement Gathering, Internal Audits, Developing needs assessments and managing Teams with Team size 500+ • Direct supervisory responsibilities and administrative manager for ST1 engineers (internals + externals), including competency development and performance management (23 + engineers) • Known for innovative problem solving, complex troubleshooting and skillful relationship building with multinational clients.
Experience
Customer Service Manager
Apr 2022 — Present · Mangalore taluk, IN
Collaborated with team members to achieve target results.\\\\n• Resolved customer queries and problems using effective communication and providing step-by-step solutions.\\\\n• Implemented more efficient processes and Tracking\\\\nHandled customer concerns and escalated major issues.\\\\n• Demonstrated consistent hard work and dedication to achieve results and improve operations.\\\\n• Exceeded goals through effective prioritization and consistent work ethic.\\\\n• Prepared range of written communications, documents and reports.\\\\n• Met schedule using excellent planning and coordination skills.\\\\n• Trained and mentored employees to maximize team performance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n
Education
ICFAI
Master of Computer Applications (MCA), Computer Science
2005 — 2006
VLB Jankia ammal college
Bachelor of Applied Science (BASc), Computer Technology/Computer Systems Technology
2000 — 2003
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