Ganesh Kumar C S

About Ganesh Kumar C S

A Product Consultant, Agile Practitioner and Certified Seasoned Business Analyst with 19 years of total IT experience on various engagements within the UK as well as in India on Cross-domain and Cross-Functional platforms.• 1 year of experience as Pega / LCNC Business Solution Consultant, handled Research and Incubation initiatives including Business Solutions, Design Thinking and Customer Journey Mapping, Vibe coding experiments for prototyping and UX designs, GenAI and Agentic AI Adoption. Expertise in Legacy application modernization initiatives using GenAI solutions Active contribution to Industry events such as Pega World, Tokyo Insurance Hackathon, TCS AI Hackathon, Pega Community Hackathon and Engineering Excellence Expo. Instrumental in attaining TCS IP/Copyrights for 10+ Business solutions & AI accelerators and promoted to partner Marketplace. Spearheaded Virtual CoE / Guild for product development.• 12 years of experience in Product Ownership, Product Management, Customer Journey Mapping, Business Analysis, System Analysis and led a team of Business Analysts).• 6 years of experience in IVR / Phone banking Product Development, Front End IVR Call flow Design, Natural Language Recognition and Voice Biometrics Application designing, Contact centre solution designing and Product management for the largest Telephone Banking department in UK. • Types of engagement supported : CX, Multi-Channels, Digital Transformation, Legacy Application Modernization, Cloud Adoption, Business Transformation, IT Simplification, IT Resiliency, Technology Currency Upgrade, Cyber Security, Data Privacy and Risk remediation• Specialised Business Domains : Banking and Financial services (Retail Banking, Multi-Channels, Insurance), Manufacturing, Public Services/ Government (Ombudsman), Sustainability/ ESG.• IIBA Member and CBAP Trained and Certified through Simplilearn• Pega Business Architect Mission Accreditation with hands-on experience in App Studio, Pega Blueprint adoption for Business problems across BFSI, Public Services, Manufacturing, Life science and Healthcare.• Speaker in \"Virtual BA Working Summit\" on Virtual Leadership. • NLP, Generative AI, Business Intelligence and Data Analytics enthusiast.• Avid follower of Sustainable Banking/ Climate in Action initiatives to reduce carbon footprint in technology landscape.

Experience

1. Consultant

   Tata Consultancy Services

   Dec 2006 — Present · IN

   Pega / LCNC Business Solution Consultant, handled Research and Incubation initiatives including Business Solutions, Design Thinking and Customer Journey Mapping, Vibe coding experiments for prototyping and UX designs, GenAI and Agentic AI Adoption. Expertise in Legacy application modernization initiatives using GenAI solutions such as Pega SaaS Blueprint, AWS Transform,TCS Transplatform.AI,Mastercraft and Wisdomnext. Active contribution to Industry events such as Pega World, Tokyo Insurance Hackathon, TCS AI Hackathon, Pega Community Hackathon and Engineering Excellence Expo. Instrumental in attaining TCS IP/Copyrights for 20+ Business solutions & AI accelerators and promoted to partner Marketplace. UAP Connects with University passedouts on Pega Gen AI capabilities and spearheaded Virtual CoE / Guild for product development.Winner of \"AI Idea Igniter\" and \"AI Evaluator\" award in TCS AI Hackathon.CX Telephony Product Consultant, handled multiple Contact Centre programmes and improved NPS scores, Improved Customer Experience and Call Handers Experience. Optimised customer journeys through Technology and Engineering excellence. Adopted Natural Language Processing, Voice Biometrics and AI models.Business Analyst and Data Analyst for CX, Ombudsman Transformation, Technology Resiliency, IT Security and Cloud adoption programme.

Education

• Don Bosco Hr.Sec School, Chennai

  Elementary and Higher Secondary Schooling, Computer Science

  1997 — 2003

• Loyola College

  Bachelor of Science (B.Sc.), Statistics

• Shanmugha Arts, Science, Technology and Research Academy

  Master of Computer Applications (MCA), Computer Engineering