Ganesh Kumar
🎯 Assistant Manager-Quality & Training | IUS Healthcare ILean Six Sigma Black Belt | Process Excellence | Team Development
- Role
- Assistant Manager Training & Quality at Concentrix
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ganesh Kumar
Experienced US Healthcare Quality & Training professional with 10 years of expertise in healthcare insurance, quality assurance, compliance, audit governance, and operational excellence.Started my career as a Practitioner in 2016 and progressed through Senior Practitioner, Senior SME, to currently serving as Assistant Manager – Quality & Training. Key Achievements & Expertise: Improved audit scores by 15–20% through strong QA & compliance initiatives Reduced operational errors by 10–12% using RCA and error trending Handled US healthcare client operations, improved SLA by 15%, managed stakeholder communication Designed and delivered high-impact training programs to improve productivity and SLA adherence Collaborated with cross-functional teams in regulated environments Certifications:Lean Six Sigma (Yellow, Green & Black Belt)| ISO 9001:2015 Core Skills:Quality Assurance | Compliance | Audit Governance | Training Design & Delivery | US Healthcare Operations | Process Improvement | RCA | Coaching & Team Development Career Focus:Aspiring Training & Quality Manager committed to driving continuous improvement and business excellence.#TrainingManager #QualityManager #LeanSixSigma #USHealthcare#ProcessImprovement #AuditCompliance #TeamDevelopment#OperationalExcellence #PerformanceCoaching#LeadershipDevelopment #ContinuousImprovement
Experience
Assistant Manager Training & Quality
Jun 2023 — Present
PROFESSIONAL EXPERIENCEAssistant Manager – Training & Quality Concentrix Daksh India Pvt. Ltd.| US Healthcare (Cigna)| Jun\'2023 – Present• As Assistant Manager, lead Quality & Training operations across 8 critical functions including Facets BPC, CIT Implementation, Billing Reconciliation, Supplemental, Rates & Structure, Incentives, Debit Card, and Pharmacy.• Manage QAs and Trainers supporting 200+ FTE across multiple functions.• Drive SLA, KPI, and compliance performance through structured audits and coaching.• Own end-to-end governance of quality frameworks and training programs.• Partner with operations and RCM teams to improve claim accuracy and reduce rework.• Build high-performing teams through mentoring and certification.• Implement Lean Six Sigma initiatives for continuous improvement.•Managed client operations and ensured SLA performance
Education
Delhi University
B.COM (PASS)
2013
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