Ganesh Gajendran

Experience

1. Deputy Manager

   HDFC Bank

   Sep 2022 — Present · Chennai, IN

   Roles & responsibilities:1. Onboarding New and existing e-commerce merchant for payment gateway.2. Reviewing Merchant website, business model, document as per business model, MCC as per PG requirement3. Connecting teams call with all stakeholders (like business team, product team, policy team, field verification team, branch team, Vertical head and also merchant call) where ever required for onboarding aggregator and direct cases and business model which is new to bank. Checking Merchant PAN number in data base to see whether it is reported any fraud or not.5. Checking merchant banking relationship with HDFC bank to understand the merchant portfolio, credibility, capacity etc.6. Monitoring existing merchant payment gateway, how it is performing, whether they exceeding the chargeback and fraud Base point or not as per bank policy, or violating any bank terms of service or not.7. At final stage making as risk grid with correct merchant legal name, DBA name, URL, MCC code, Vas partner, profile creation with ticket capping as per high risk and low risk and releasing the payment gateway.8. Enhancing card level and floor limit in payment gateway for merchant if they extending their sale or business after verifying their invoice and other document.9. Monitoring NPCI alter on UPI transaction and identifying whether merchant involving in any fraud or another suspicious activity.