Ganesh B. Nimbalkar
Service Program Manager|Telecom Expens Management [TEM]| Project Management | Service Delivery (SD)| Customers Support | Contract Management | X-Bharti Airtel | X-TTSL - TCTS
- Role
- Service Project Manager at HCLTech
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Ganesh B. Nimbalkar
Telecom/IT professional with 13+ years of experience in service delivery, operations, and…
Experience
Service Project Manager
Jan 2025 — Present · Nagpur, IN
Project Planning and ExecutionDevelop and maintain project plans, schedules, and budgets.Define project scope, goals, and deliverables aligned with customer needs.Oversee all phases of project life cycle from initiation to closure.2. Customer Relationship ManagementServe as the primary point of contact for customers throughout the project lifecycle.Ensure clear communication and alignment with customer expectations.Build and maintain strong, long-term relationships with customers.3. Stakeholder CoordinationCollaborate with cross-functional teams, including sales, engineering, and operations.Ensure proper allocation of resources to meet project objectives.4. Risk ManagementIdentify and mitigate risks that could impact project timelines or deliverables.5.Quality AssuranceEnsure all deliverables meet agreed-upon quality standards.Conduct reviews and gather customer feedback to improve service.6.Performance ReportingTrack and report on project performance using appropriate tools.7.Process ImprovementIdentify opportunities for process improvement and implement changes to enhance efficiency.8.Compliance and DocumentationEnsure projects comply with company policies, customer contracts, and legal requirements.Maintain comprehensive project documentation, including contracts, reports, and logs.9.Lead project teams, assign responsibilities, and ensure accountability.
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