Gandra Saikrishna

About Gandra Saikrishna

Leading end-to-end product delivery for a SaaS platform, acting as the single point of contact across business, product, and engineering teams. Own the complete lifecycle from requirement intake to sprint planning, execution, and release.Collaborate with customer support, sales, and leadership (including CEO inputs) to gather requirements, identify pain points, and translate them into actionable product features and enhancements. Prioritize and manage sprint backlogs, ensuring alignment with business goals and customer impact.Drive execution across development and QA teams by defining tasks, timelines, and delivery expectations, ensuring high-quality and timely releases. Oversee sprint progress, remove blockers, and maintain accountability across teams.Actively engage with customers to understand real-world usage, collect feedback, and drive continuous product improvement. Lead UI/UX enhancements by designing user flows and interfaces, particularly for a new mobile application, focusing on usability and experience.Contribute hands-on to development as needed, building modules end-to-end and supporting implementation of key features. Mentor and train Business Analysts on requirement structuring, documentation, and product thinking.Focused on building scalable, user-centric product systems by combining strong execution, product ownership, and technical understanding.

Experience

1. Service Delivery Project Manager

   Telus Technology

   Jul 2022 — Present

   Led a 1500-member offshore workforce across 3 BPOs in India and 1 BPO outside India, along with 50 in-house employees, ensuring efficient resource allocation and workforce productivity.• Spearheaded weekly delivery cycles, ensuring 98%+ on-time project completion and maintaining strict quality SLAs above 95%.• Managed multi-million-dollar revenue streams, delivering ~*30 crore (~$3.5 Million) in revenue per month for the last 6 months, with a margin of 65%.• Streamlined project planning and execution, reducing operational bottlenecks by 25% and improving delivery turnaround time by 20%.• Designed cross-functional collaboration frameworks, boosting team efficiency and aligning BPO and in-house resources towards shared objectives.• Implemented data-driven process enhancements, leveraging Lean Six Sigma methodologies to reduce defects by 30% and increase efficiency by 15%.• Consistently performed under high-pressure environments, ensuring seamless delivery despite tight deadlines and resource constraints.• Spearheaded mission-critical enablement sessions, successfully training 400+ personnel simultaneously across different geographic locations, delivering over 20 large-scale training cycles to ensure organizational readiness.• Directed comprehensive risk mitigation strategies for 25+ concurrent projects over 12 months, utilizing Microsoft Project and risk matrices to decrease project delays by 18% and sustain service level agreements above 95%.• Optimized workflow streamlining for a portfolio of 25+ projects over 12 months, utilizing Microsoft Project and Lean Six Sigma tools to decrease process redundancies by 22% and improve project delivery speed by 18% across multi-site teams.

Education

• Alphores Junior college

  Intermediate, Mpc

• Nalla Malla Reddy Engineering College

  Bachelor of Technology - BTech, Mechanical Engineering

• JNTUH TBI

  Bachelor of Engineering