Arpit Gandhi
Deputy Manager
- Role
- Deputy Manager at Jio
- Location
- Surat, GJ, IN
- LinkedIn followers
- 500 followers
Experience
Deputy Manager
Feb 2023 — Present · Surat, IN
Key Deliverables:Drive Home Connect & Care OperationsLead and manage Home Connect and Care activities within the assigned territory to ensure seamless service delivery.Conduct Training ProgramsDeliver classroom and on-the-job training sessions to enhance technician skills and readiness.Mentorship & Performance ManagementProvide ongoing mentorship and guidance to technicians, fostering a culture of continuous improvement and enhanced productivity.Zero-Defect ExecutionEnsure flawless execution of Home Connect activities, maintaining high-quality standards and minimizing rework.SLA ManagementMonitor and drive adherence to SLAs related to installations and fault repairs, ensuring timely and efficient service delivery.Customer SatisfactionPrioritize customer experience by ensuring prompt resolution of issues and a high standard of service.Process ComplianceEnforce compliance with internal processes and operational standards in line with company-defined SLAs.Service Partner ManagementOversee and manage service partner performance to ensure alignment with organizational goals and service expectations.
Education
Prakshal IT-Academy
CCNA, System, Networking, and LAN/WAN Management/Manager
2016 — 2016
Kendriya Vidyalaya
High School, High School/Secondary Diplomas and Certificates
2008
NIIT, Surat
Diploma in DOT NET, IT Software
2015 — 2015
BOARD OF TECHNICAL EDUCATION RAJASTHAN
Diploma in Information Technology, College/University Preparatory and Advanced High School/Secondary Diploma Program
2008 — 2011
Skills
- Team Management
- Networking
- Sql
- C++
- Hardware
- Ccna
- C
- Microsoft Office
- Hardware
- Css
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