Carlos Gandarillas
Senior Director, Customer Innovation and Experience
- Role
- Senior Director, Customer Innovation and Experience at Florida Power & Light
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Carlos Gandarillas
Carlos has over 25 years of experience with companies applying six sigma, project management, and other tools to analyze and implement process improvements and system changes. He has experience leading change in Manufacturing, Service, Information Technology, Call Center, and Collections operations. His current area of focus is the implementation of Revenue Recovery and Protection processes, policies, and data analytics with smart grid technology.He holds a Bachelor of Science in Industrial and Systems Engineering and a Master of Science in Industrial Engineering from F.I.U. He also holds an MBA from the University of Florida.
Experience
Senior Director, Customer Innovation and Experience
May 2023 — Present
Skills
- Analytics
- Business Strategy
- Change Management
- Ms Project
- Manufacturing
- Quality Assurance
- Outsourcing
- Risk Management
- Business Intelligence
- Performance Management
- Cross-Functional Team Leadership
- Contract Negotiation
- Budgets
- Business Process
- Leadership
- Process Engineering
- Business Analysis
- Visio
- Strategic Planning
- Data Analysis
- Sdlc
- Six Sigma
- Program Management
- Project Management
- Business Process Improvement
- Strategy
- Call Centers
- Vendor Management
- Forecasting
- Process Improvement
- Operations Management
- Analysis
- Integration
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