Gaanapathy

About Gaanapathy

AI Engineer specialized in building Agentic and Generative AI solutions that automate…

Experience

1. Associate Engineer

   Kore.ai

   Jun 2024 — Present · Hyderabad, IN

   Designing and delivering next-gen AI agents and automation systems that power real-time, enterprise-grade workflows using LLMs, NLP, and intelligent orchestration.As part of Kore.ai’s AI engineering team, I work across the stack to build autonomous assistants, optimize GenAI performance, and deploy scalable Agentic applications tailored for enterprise clients across diverse domains like banking, retail, and travel. Agentic & Generative AI (May 2024 – Present)-> Engineered enterprise-grade Agentic applications enabling dynamic task automation and real-time orchestrations-> Developed voice-to-digital virtual assistants with contextual memory, user-role-aware routing, and intelligent fallback flows—boosting CSAT and reducing live agent load-> Integrated LLM-driven agents with external APIs and vector databases (Pinecone) to handle multi-intent, high-complexity customer support flows-> Built reusable Agentic templates and orchestrated multi-agent pipelines to streamline deployment across large-scale enterprise rollouts. AI Automation & Agents Implementation (Jan – May 2024)-> Developed autonomous LangChain agents for email triage, document Q&A, and internal workflow execution, using contextual chains and persistent memory-> Led prompt tuning experiments that improved domain-specific model output precision by over 40%-> Automated CRM and case management workflows using Supabase + OpenAI APIs to drive efficiency in enterprise support centers-> Delivered modular, CI/CD-integrated AI services with environment-aware deployment support for faster iterations and rollback safety.