Ganagala Chalapathi
Network Engineer L2 @Cognizant
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WORK HISTORY
Network Engineer L2 @Cognizant
Hyderabad, IN
Responsible for supporting and maintaining enterprise network infrastructure. Handled incident and problem management activities including troubleshooting routing, switching, VPN, and firewall-related issues. Ensured SLA adherence, maintained high first-time fix rates, and provided end-to-end ticket ownership. Performed root cause analysis, coordinated with L3 teams for critical incidents, and maintained proper technical documentation in line with ITIL processes.
EDUCATION
Dr.B.R.Ambedkar University, Etcherla
Bachelor of Computer Application, Information Technology
S.V.J. Junior College
intermediate, CEC
Government U.G. High School
10th , CBSE
ABOUT GANAGALA CHALAPATHI
L2 Network Engineer with hands-on experience in enterprise network infrastructure, routing & switching, and incident management. Skilled in troubleshooting moderate to complex network issues, ensuring SLA adherence, and maintaining high first-time fix rates.Certified Ethical Hacker (CEH) with strong interest in network security and cybersecurity operations. Experienced in log analysis, firewall management, and ITIL-based incident handling.Passionate about strengthening network security posture and continuously enhancing technical expertise in cybersecurity.
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