Galyna Ilkiv

WORK HISTORY

EDUCATION

ABOUT GALYNA ILKIV

Customer Account Manager | Credit Controller | Client Onboarding Specialist | Process Optimization ExpertWith a strong background in customer account management, credit control, and client onboarding, I thrive in dynamic environments where I can optimize financial operations, enhance customer relationships, and streamline business processes.Currently, I manage customer accounts, credit control, and FixFlo operations at Help Me Fix, a cutting-edge video triage service revolutionizing property maintenance with AI-powered diagnostics and remote engineer assistance. My role involves overseeing accounts receivable, payment reconciliation, risk assessment, and dispute resolution, ensuring smooth financial operations and timely payments. Key Expertise: Credit Control & Accounts Receivable (Xero) Customer Account Management & Onboarding CRM & Workflow Automation FixFlo & Property Maintenance Operations Financial Reporting & Cash Flow Optimization Dispute Resolution & Debt RecoveryPreviously, I supported the Director of Elite Heating and Plumbing, overseeing finance, legal administration, and debt collection, implementing strategies to minimize overdue payments and strengthen financial stability.Additionally, my background includes project coordination, lead generation, and business development across real estate, consulting, and telecom sectors. I excel in process automation, client relationship management, and optimizing workflows to enhance efficiency and profitability. Always open to networking, collaboration, and new opportunities!