Galya Obadia
Manager, Insights & Operational Efficiency -customer Succcess @Xero
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WORK HISTORY
Manager, Insights & Operational Efficiency -customer Succcess @Xero
Calgary, AB, CA
Driving data-led improvements to onboarding, performance, and revenue outcomes by identifying operational gaps and translating insights into scalable, high-impact strategies.Focus areas:Improving activation, retention, and lead → paying conversionOptimizing PLTV through smarter prioritization and engagement modelsIdentifying operational gaps and designing future-state workflowsPartner monetization and partner-led onboarding strategiesCross-functional execution across CS, Product, Enablement, Data, and Partnerships
EDUCATION
Seneca Polytechnic
Associate's degree, Business Administration/Management
ABOUT GALYA OBADIA
I’m a data-driven commercial leader with a background in sales, revenue leadership, and global operations.Currently at Xero, I focus on Insights & Operational Efficiency, translating data and frontline learnings into scalable strategies that improve onboarding, partner performance, activation, retention, and revenue outcomes. I work cross-functionally across Customer Success, Product, Enablement, Data, Sales, and Partnerships to identify gaps, optimize PLTV, and design future-state engagement models.My career spans SaaS, fintech, and global sales leadership, with a consistent track record of exceeding targets, improving conversion, and driving operational impact.I’m motivated by roles that sit at the intersection of insights, execution, and growth.
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