Galia Amor
Guest Service Agent @Goldman Sachs
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WORK HISTORY
Guest Service Agent @Goldman Sachs
New York, NY, US
Serve as the first point of contact for all guests, executives, and staff, providing a warm and professional welcome while ensuring a seamless visitor experience. • Manage check-ins, security procedures, and visitor registration, coordinating closely with internal departments including Facilities, IT, AV, and Mail Services. • Respond to phone, email, and in-person inquiries with accuracy, efficiency, and discretion, ensuring all requests are handled promptly. • Assist with wayfinding, transportation needs, and amenities guidance within and around the building. • Maintain a polished and organized reception area while upholding company service standards and confidentiality. • Support conference center and trading floor operations during coverage needs, utilizing EMS software to manage room bookings and re-confirmations. • Troubleshoot guest concerns, provide creative solutions, and deliver personalized service to meet a variety of requests.
EDUCATION
Onondaga Community College
Associate of Arts - AA
State University of New York at Oswego
Bachelor of Arts - BA
ABOUT GALIA AMOR
I’ve always loved bringing people together and making moments unforgettable. As the oldest of six, planning and organizing became second nature. At SUNY OCC, I’d double majoring in Communications and Culinary Arts Management while serving as Vice President of the Student Government Association and President of the Anime Club. Juggling leadership roles and academics has sharpened my ability to plan, adapt, and create experiences that leaves a lasting impact. From managing patient data at a surgeon’s office to serving at Hilton Embassy Suites, I’ve learned how to stay organized, think on my feet, and connect with people. All the key ingredients for curating seamless events. Whether it’s a wedding, corporate gala, or large-scale conference, I thrive on turning ideas into reality. Let’s connect and make something unforgettable!
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