Gal Feldman

Customer Service Team Manager @Rogers Communications

As a highly skilled call center manager, I have a proven track record of successfully coaching and training a team of agents, resulting in improved performance and customer satisfaction. I have implemented effective performance monitoring and feedback systems, leading to increased productivity and efficiency. I have also successfully managed attendance and punctuality for my team, resulting in a reduction of absenteeism and an improvement in team coverage during peak hours. In addition, I have a strong ability to cooperate with other departments and lead cross-functional collaboration efforts, resulting in the successful identification and resolution of systemic issues.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n