Gale Wallace
Customer Success Manager | Board Advisor & Non-Executive Director Candidate | Digital Strategy, Accessibility & Neurodiversity Advocate
- Role
- Customer Success Manager at Pantheon
- Location
- South Beloit, IL, US
- LinkedIn followers
- 500 followers
About Gale Wallace
I bring over 25 years of experience at the intersection of digital strategy, higher education, and organizational growth—partnering with institutions and teams to build effective, accessible, and scalable digital experiences. In my current role at Pantheon, I work closely with higher education and enterprise organizations, advising on digital transformation, performance, and long-term strategy. My work is grounded in translating complex technical challenges into clear, actionable direction that aligns with broader organizational goals. Alongside my professional work, I’ve held leadership roles in community and nonprofit environments, including serving as Board President of the Rockton Chamber of Commerce, where I led fundraising, community initiatives, and organizational strategy. I am increasingly focused on board and advisory opportunities, where I can contribute to governance, strategic oversight, and mission-driven growth—particularly within organizations centered on education, accessibility, and community impact. My perspective is also shaped by lived experience with neurodiversity, along with close personal connections to individuals and families navigating the autism spectrum. This has strengthened my commitment to advancing inclusive environments that support independence, confidence, and meaningful participation. I am currently pursuing a coaching certification specializing in AuDHD (Autism & ADHD), further deepening my work in this space. Across all areas of my work, I’m driven by a collaborative, solutions-oriented approach and a genuine interest in helping organizations, and the people they serve, thrive.
Experience
Customer Success Manager
Oct 2021 — Present · US
Leading the WordPress & Drupal industry in WebOps platform hosting.Partner with higher education and enterprise organizations to align digital platforms with broader institutional and business objectives. Serve as a strategic advisor to stakeholders, guiding decision-making across digital transformation, performance optimization, and user experience- Advise cross-functional leadership teams on digital strategy, scalability, and platform optimization- Translate complex technical environments into clear, actionable business direction- Drive customer success through relationship management, strategic planning, and long-term value alignment- Support initiatives focused on accessibility, performance, and user-centered design- Represent Pantheon within industry communities, contributing to thought leadership and professional engagement
Education
Rock Valley College
Web Design / Computer Technical Specialist
2000 — 2004
Rockford University
MIS, Management Information Systems, Minor in Business
2013 — 2021
Skills
- Css
- Research
- Social Media Marketing
- Powerpoint
- Marketing
- Management
- Team Building
- Graphic Design
- Budgets
- Project Management
- Adobe Photoshop
- Event Management
- Marketing Communications
- Web Development
- SEO
- Social Networking
- Web Design
- Photography
- Event Planning
- Public Relations
- Advertising
- Networking
- Google Analytics
- Photoshop
- Training
- Fundraising
- Leadership
- Email Marketing
- Public Speaking
- Social Media
- Online Marketing
- Microsoft Office
- System Administration
- Customer Service
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