Galen Mason
Product Support Analyst at Intapp
- Role
- Product Support Analyst at Intapp
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Galen Mason
A customer-focused, results-oriented IT professional with over 10 years of experience diagnosing and resolving IT-related issues. My background includes a lot of hands-on experience with computer hardware, software, mobile devices, web applications, network equipment, and satellite communications equipment. I am a self-directed team player with strong communication and relationship-building skills. I currently hold an Associate of Arts in General/Computer Studies and a Bachelor of Science in Computer Networks and Cyber Security from the University of Maryland Global Campus. The certifications I currently hold are CompTIA Security+ and Cloud Essentials+, ITILv3, Microsoft Azure Fundamentals, and Windows OS Fundamentals.
Experience
Product Support Analyst
Oct 2023 — Present · Charlotte, NC, US
Responsibilities include provisioning new client sites, handling client site changes, and controlling site access, as well as supporting ticket work through a help desk queue to diagnose and troubleshoot user issues.
Education
University of Maryland Global Campus
Bachelor of Science - BS, Computer Networks and Cyber Security
2021
The NCO Leadership Center of Excellence and Sergeants Major Academy
Basic Leader Course (BLC)
Cyber Center of Excellence NCO Academy
Information Technology Specialist Advanced Leaders Course (ALC)
University of Maryland Global Campus
Associate of Arts - AA, Computer and Information Sciences, General
2018
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