Galen McMicken

Role: Sr Manager - Global Back Office Operations at Blackhawk Network
Location: Hillsboro, OR, US
LinkedIn followers: 500 followers

OperationsView LinkedIn profile

About Galen McMicken

A dynamic and results-driven professional, accomplished customer-centric leader…

Experience

Sr Manager - Global Back Office Operations
Blackhawk Network
Jan 2023 — Present
Coordinate Enterprise Client Support Program cross-functionally between frontline Customer Service, Accounting and Settlement teams, Account Management, and Technical teams. Expanded CRM functionality across the enterprise and leveraged SaaS solutions to optimize processes, streamline reporting and performance, and instill a culture of SLA accountability through collaborative best practice sharing enterprise-wide. • Optimized processes in various divisions of the company by leveraging the…

Education

Western Governors University
Bachelor of Business Administration - IT Management, Business
University of Phoenix
Bachelor's degree, Elementary Education and Teaching

Skills

Training
Program Management
Call Centers
Technical Support
Time Management
Leadership
Social Media
Employee Training
Training Delivery
Training & Development
Analytics
Operations Management
Business Process Improvement
Project Management
Outsourcing
Microsoft Powerpoint
Microsoft Office
Onboarding
Team Building
Curriculum Development
Business Development
Team Leadership
Call Center Development
Telecommunications
Organizational Leadership
Coaching
People Management
Customer Satisfaction
Contact Centers
Customer Retention
Communication
Microsoft Excel
Cross-Functional Team Leadership
Financial Planning
Public Speaking
Team Management
Business Process Outsourcing (Bpo)
Management
Strategic Planning
Customer Service

Contact information

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Current company

Razorpay

4K employees · Bangalore, Karnataka, India

Power your finance, grow your business. Razorpay is India’s first full-stack financial solutions company. We are on a mission to enhance the payment experience of over 300 million end consumers. And in doing so, we aim to enable Indian businesses - big and small - accept payments digitally with minimal effort and maximum ease. Razorpay has grown from being a payment gateway provider to a solutions-driven organization boasting of an extensive products suite to accept and disburse payments as well as raise capital and park money. In a nutshell, we fit into every nook and corner where your business touches money. #OutgrowOrdinary We identify ourselves as disruptors in the digital payments space and our vision is to power the financial ecosystem for other disruptors. Like attracts like and Razorpay actively looks to partner with established companies and startups that have either broken the glass ceiling in their industry or are set to. The Razorpay Product Suite today comprises verticals, along with Payment Gateway, like Payment Links, Payment Pages, Subscriptions, Smart Collect, Route, Razorpay Capital, RazorpayX, Payroll and Thirdwatch. Razorpay was started in 2014 by two IIT Roorkee alumni, Harshil Mathur and Shashank Kumar. Just a short few years later, Razorpay has evolved into a 800-odd strong organization with some of the best talents in the country helping some of the best companies manage their money movement seamlessly. Certified cool We are a bunch of spirited, ambitious and fun folks. And no, we’re not saying this ourselves--leading institutions have recognized Razorpay for the high trust and high-performance culture that we maintain. Our strength lies in the people we are and we go to great lengths to nurture a family of coders, designers, sellers, marketers, analysts, writers, runners, photographers, gamers, tinkerers, and above all, people who are dreamers and doers at the same time. Be a part of our exciting journey.

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About Galen McMicken

Experience

Sr Manager - Global Back Office Operations

Education

Western Governors University

University of Phoenix

Skills

Find verified contacts for anyone on LinkedIn