Gale Franklin

WORK HISTORY

EDUCATION

SKILLS

ABOUT GALE FRANKLIN

Leader. Builder. Change-driver. Making the Invisible Visible in IT Leadership.For over 20 years, I’ve led IT support, service delivery, and employee experience operations, managing multi-million-dollar budgets, scaling teams across hundreds of retail sites, and delivering measurable outcomes for thousands of employees. My leadership style is authentic, transparent, and people-first. I care deeply about my teams because strong results only come when people are empowered to thrive.I’ve built customer-centric operations that not only meet expectations but also exceed them. From renegotiating vendor contracts that saved costs, to implementing KPIs that sharpened performance, to leading security and compliance initiatives that protected entire enterprises, I’ve consistently turned challenges into sustainable solutions.But my mission is bigger than results. I lead with the conviction that visibility, equity, and representation matter, and I bring that lens into every team and organization I support.Now, I’m pivoting my expertise toward roles where strategy, service, and people intersect; whether in nonprofit leadership, employee experience, customer operations, or service delivery executive roles. Wherever I serve, my goal remains the same: to build systems and teams that last, while ensuring that no voice is left unseen or unheard. Areas of Strength- IT Service & Operations Leadership- Employee Experience & Engagement- Service Delivery & Customer Operations- Vendor & Contract Management- Team Development & Coaching- Change Management & Process Improvement