Gal Kaplan
Senior Product Support Engineer Lead @ Akamai
- Role
- Senior Product Support Engineer Lead at Akamai Technologies
- Location
- Hoboken, NJ, US
- LinkedIn followers
- 500 followers
About Gal Kaplan
I am a Senior Product Support Engineer Lead at Akamai Technologies, a leading provider of AI-driven API security solutions for Fortune 500 companies. I have more than five years of experience in technical operations and customer service, with a dual degree in biology and philosophy from Tel Aviv University.As a former Technical Support Team Leader, I established and managed a global team of engineers, spanning five different time zones, and delivered top-notch support to our clients. I also tracked and analyzed key metrics to enhance service delivery, implemented and refined support procedures and protocols, and served as a point of escalation for complex issues. In my current role, I am responsible for planning and building a monitoring solution for the company from scratch, as well as ensuring optimal system performance and customer satisfaction. I am passionate about Noname Security\'s innovative and cutting-edge technology, and I enjoy working in a fast-paced and collaborative environment.
Experience
Senior Product Support Engineer Lead
Sep 2025 — Present · New York, NY, US
In my current role I am in charge of all support escalations in the US time zones, which includes the vast majority of our customer base.
Education
Tel Aviv University
Bachelor's degree, Biology, General
2015 — 2018
Tel Aviv University
Bachelor's degree, Philosophy
2015 — 2018
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