Gajulapalli Guru Sri Sai Reddy

Servicenow Associate Consultant @Infosys

Hyderabad, IN

Led the consolidation of multiple ServiceNow instances into a single, unified platform, streamlining operations, improving governance, and potentially reducing licensing costs and administrative overhead. • Collaborated with stakeholders to ensure smooth migration, data integrity, and minimal disruption to business processes.• Designed and implemented data migration strategies ensuring seamless Business Rules, Client scripts, UI Policies, UI Actions, Script Include, Scheduled jobs, notifications, records, workflows, integrations and configurations.• Managed ServiceNow plugins and licensed applications, including installation, updates, and compliance tracking via Application Manager.• Successfully migrated a custom scoped application across ServiceNow instances, leveraging both the Application Repository and Update Set methodologies.• Implemented and managed Xtype module within ServiceNow for streamlined deployment processes.• Worked on instance data replication(IDR) in ServiceNow, enabling efficient data synchronization between multiple ServiceNow instances for improved operational consistency and reliability.Configured and managed one-way and bi-directional replication, selectively transferring business-critical tables.• Configured and managed SNC Access Control in ServiceNow to enhance external support security and compliance. Established access policies and managed user provisioning for ServiceNow support employees.• Developed and maintained transform maps and transform scripts to automate and optimize data migration from legacy systems into ServiceNow, including on-the-fly record transformations and field-level calculations to support evolving business requirements.

Sri Chaitanya College of Education

Intermediate

Saveetha Engineering College

Bachelor of Engineering - BE