Gajendra Choudhary
Business Management | Tech strategy | BizOps | Digital Transformation | Research | Innovation | Automation | Banking | NCMC Transit AFCS | Payments & Card | Prepaid & Forex | PCIDSS | Compliance & Risk | Appsec | VAPT
- Role
- Sme at IBM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gajendra Choudhary
Strategy and Digital Transformation professional with 7+ years of experience driving…
Experience
Sme
Apr 2024 — Present · Mumbai, IN
Strategic Planning and Roadmap Development:•Collaborate with business stakeholders to understand their needs, objectives and challenges.•Develop a strategic roadmap for the Banking, payments & card applications, aligning it with business goals and IT capabilities.•Identify opportunities for leveraging technology to drive transformation, innovation, and create additional revenue streams.Service Ownership and Delivery:•Serve as the primary point of contact and subject matter expert for the Banking & payments applications.•Ensure the effective and efficient delivery of IT services related to the Banking applications.•Define and maintain service level agreements (SLAs) and key performance indicators (KPIs) for the applications.•Monitor and manage the performance, availability, and reliability of the applications.•Collaborate with cross-functional teams to resolve incidents, problems, and service requests promptly.Business Relationship Management:•Establish strong relationships with business units, acting as a trusted advisor and partner.•Understand business needs and translate them into IT service requirements and solutions.•Regularly engage with business stakeholders to gather feedback, manage expectations, and identify opportunities for improvement.Transformation and Innovation:•Identify and evaluate emerging technologies and trends that can drive transformation and innovation.•Collaborate with business units to develop and implement technology-driven initiatives that create additional revenue streams.•Drive the adoption of new technologies and best practices within the Banking domain.Vendor Management:•Manage relationships with vendors and external service providers related to the payments applications.•Evaluate vendor performance, negotiate contracts, and ensure compliance with service agreements.•Stay informed about industry trends and advancements in Banking technologies.
Education
University of Mumbai
Bachelor of Science - BS
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