Gail Libby Stoy
Program Leader | Wealth Management Technology | Client-Centric Strategist | Expert in Project, Release, Change, Incident and Service Management | Driving Operational Excellence and Delivering Consistent Success
- Role
- AVP - Application Support at U.S. Bank
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Gail Libby Stoy
I am a results-driven leader with extensive experience in delivering complex technology programs while optimizing processes for efficiency. I specialize in solving business and operational challenges and building collaborative, high-performing cross-functional teams. I act as the hub that connects cross-functional teams and business lines-translating strategy into execution and ensuring alignment across technology, operations, and client-facing functions. I\'m an execution-focused leader who operates with a foundation of collaboration, trust, and accountability. By communicating clearly and delivering consistently, I foster a culture of reliability and inclusion. My approach centers on improving the client experience and delivering results that matter. Expertise in Program Leadership, People Management, Release & Change Management, Client Experience, Training and Development, Service Management, ServiceNow ITSM and Agile Methodologies. Certified by Cornell University in Diversity, Equity, and Inclusion with a strong commitment to community volunteering and social causes.Gallup Strengths:HARMONY | ANALYTICAL | RESPONSILBITY | CONSISTENCY | DISCPLINE
Experience
AVP - Application Support
Dec 2025 — Present · US
Education
Drexel University
BS
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