Gail Jardin Segars
Senior Director of Customer Support @ MessageGears | Customer Experience Fanatic
- Role
- Senior Director, Customer Support at Messagegears
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Gail Jardin Segars
As Senior Director of Customer Support at MessageGears, I lead with a hands-on, customer-first approach — providing white-glove service in every part of the journey. I’m lucky to work with an incredible team that’s always ready to dive in, solve tough problems, and deliver the kind of support that actually feels human. At the end of the day, it’s all about building trust, making our customers successful, and delivering the kind of experience that sets us apart.
Experience
Senior Director, Customer Support
Jan 2025 — Present · Atlanta, GA, US
As Senior Director of Customer Support, I champion the customer experience and ensure white-glove service is integrated into every step of the customer journey. I view our customers as true partners — believing their success is critical to our success — and advocate for their needs across the organization. I develop and empower a high-performing support team, fostering a culture of collaboration, accountability, and growth. With a hands-on leadership approach, I drive strategic initiatives, improve operational efficiency, and work cross-functionally to resolve customer pain points — always with a focus on delivering exceptional experiences that build trust and long-term loyalty.
Education
Marquette University
Psychology
St. Norbert College
Psychology
Skills
- Agile Methodologies
- Management
- Networking
- Enterprise Software
- Microsoft Excel
- Saas
- Confluence
- Microsoft Office
- Xml
- Customer Relationship Management (Crm)
- Software Development
- Scrum
- Software as a Service (Saas)
- Web Content Management
- Documentation
- Kanban
- Troubleshooting
- Javascript
- Software Project Management
- Lightroom
- Integration
- Program Management
- Css
- Leadership
- Strategy
- Html
- Customer Satisfaction
- Sql
- Adp/IT-Ii Clearance
- Software Development Life Cycle (Sdlc)
- Salesforce.com
- Oracle
- Requirements Analysis
- Web Applications
- Photography
- Project Management
- Agile Project Management
- Software Documentation
- Product Management
- Access
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