Gail Kimble Davenport

Manager, Renewals for Capital Planning Software (VFA, Kykloud & Gordian Cloud) and Benchmarking Services (Sightlines, ROPA & Sustainability) at Gordian

Role
Renewals Manager at Gordian
Location
Austin, TX, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Gail Kimble Davenport

Client relations manager with experience in developing and maintaining successful customer relationships, both B2B and B2C. Background includes fourteen years in a contact center, more than six years in a manufacturing environment and more than eight years in the software industry. Experienced in managing projects, team building, and sales support. Able to identify areas for improvement, and implement policies, standards, and tools that optimize productivity and customer satisfaction. Demonstrated talent for training, directing, and supervising staff. Competent in facilitating change in a workforce to support re-engineering initiatives. Skilled in building strong working relationships with cross functional teams. Extensive knowledge in managing global trade compliance, both imports and exports. Able to plan and direct an organization\'s activities to ensure regulatory compliance in regards to U.S export regulations (EAR and ITAR) as well as U.S. import laws.Specialties: Customer Success ~ Software Renewals Management ~ Sales Support ~ Project Management ~ Teambuilding & Training ~ Process Improvement ~ Regulatory Compliance

Experience

  1. Renewals Manager

    Gordian

    May 2021 — Present

Education

  • Texas State University

    Master of Business Administration (MBA)

    2010 — 2013

  • Texas State University

    BAAS, Applied Sciences

    2007 — 2009

Skills

  • Microsoft Access
  • Microsoft Word
  • Team Leadership
  • Financial Analysis
  • Ear
  • Training
  • Leadership
  • Data Analysis
  • Management
  • Team Building
  • Records Management
  • Customer Service
  • Customs Regulations
  • Export Controls
  • Trade Compliance
  • Operations Management
  • Salesforce.com
  • Strategic Planning
  • Account Management
  • Regulatory Compliance
  • Recruiting
  • Teamwork
  • Customer Relationship Management (Crm)
  • Call Centers
  • Business Development
  • Process Improvement
  • Import/Export Operations
  • Erp Software
  • Sales Management
  • Itar
  • Microsoft Excel
  • Business Process Improvement
  • Import Export
  • Strategy
  • Analysis
  • Microsoft Office
  • Sales
  • International Trade
  • Program Management
  • Crm

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Gail Kimble Davenport — Renewals Manager at Gordian in Austin, TX, US | Unifers