Gail Cardner

About Gail Cardner

Transforming Vision into Velocity | Driving $60M+ in Revenue | Trusted Advisor to C-suite I’m Gail Cardner, a dynamic and results-driven technology executive with over 30 years of experience transforming enterprise strategy into operational excellence in the legal tech space. From courtroom to codebase, I’ve led professional services, project management, and cross-functional transformation at scale, delivering not only outcomes but impact. As Senior Client Engagement Manager at Aderant, I’ve generated over $60M in revenue, delivered $17M in cost savings, and reduced project delivery timelines by 33%—while increasing client satisfaction and retention through strategic relationships, agile delivery, and data-driven decision making. I’m a certified PMP, CSM®, CALO®, and CALT® professional with a passion for simplifying complex systems, leading empowered teams, and building bridges between sales, SaaS, Support, and service. I spearheaded company-wide initiatives that boosted billable utilization by 43%, achieved 87% budget adherence, and developed high-performance dashboards that transformed key performance indicators (KPIs) into actionable insights and predictable outcomes. Whether guiding multimillion-dollar implementations, mitigating enterprise-level risk, or advising executive stakeholders on growth strategies, I deliver value at every level. Looking to connect with forward-thinking leaders, trailblazing tech teams, and organizations ready to scale smarter. Let’s transform professional services into a competitive advantage—together.

Experience

1. Senior Client Engagement Manager

   Aderant

   Mar 2022 — Present · US

   Forged and nurtured high-impact relationships with key stakeholders and enterprise clients, increasing client engagement in Governance Calls by 80%, significantly mitigating project risks. Generated over $60 million in revenue as Client Engagement Manager through proactive sales enablement, precision scoping, and end-to-end delivery leadership. Drove a 47% increase in sales performance, with 71% win rate on opportunities, while delivering cost savings of $17 million through budget discipline (22% below budget on average).Directed a team of project managers, resulting in: 43% improvement in billable utilization, 8.75% rise inproductivity, reduction in average delivery time by 50%, and 98% adherence to budget.Resolved project escalations and managed risk through structured Governance and Retrospective meetings, enhancing client satisfaction and accelerating issue resolution.Championed process improvement initiatives, leveraging retrospectives and performance data to streamline operations and boost client advocacy, achieving an average of 8 client references annually (up from zero).Built real-time dashboards to monitor KPIS, optimize delivery efficiency, and enable agile project pivots— reducing overhead and enhancing client ROI.Partnered with Sales to co-develop compelling service proposals, contributing to a significant uplift in professional services revenue.Advised executive leadership in routine 1:1s on budget performance, risk exposure, and growth strategy— becoming the only peer-level leader with direct access to executive decision-makers.Pioneered cross-functional alignment by launching weekly strategy syncs between the SaaS Cloud and Professional Services teams, now adopted company-wide to improve project outcomes and client experience.

Education

• Champlain College

  Bachelor's degree, Integrated Studies

Skills

• Software Documentation
• Litigation Support
• Technical Support
• Agile & Waterfall Methodologies
• Business Analysis
• Staff Training
• Litigation
• Management
• Integration
• Document Management
• Sharepoint
• Training
• Knowledge Management
• Leadership
• Customer Relationship Management (Crm)
• Strategic Planning
• Legal Project Management
• Business Process Improvement
• Databases
• Project Management
• Program Management
• Change Management
• Business Intelligence
• Microsoft Office
• Enterprise Software
• Hands-on Training