Gail Richter

WORK HISTORY

SKILLS

ABOUT GAIL RICHTER

Efficient in the operation of key metrics of all the residences department ~Meet/exceed budgeted occupancy levels to maximize ancillary revenues including care, pharmacy, telco, cable etc ~Coach, mentor and manage all performance of all direct reports to ensure the appropriate supports are in place for career development and performance management ~Actively promote the Residence and the organization by overseeing all marketing/sales activities in accordance with Revera policies and standards to promote an effective sales culture ~Participate in the development of the annual operating and capital budgets and ensure conformance to approved budgets ~Achieve optimal operating margin for the Retirement Community ~Adhere to Residence goals and objectives in conjunction with the Regional Director of Operations ensuring that they are met within available budgetary and fiscal resources and appropriate time frames ~Engage with the Residents/families to welcome feedback and review concerns with a focus on quick resolutions ~Implement policies and procedures to co form with organizational standards and applicable legislation ~Uphold and promote the organizations values and philosophy relating particularly to ethics, morality, and integrity as set out in Revera\'s Code of Conduct ~Participate in Pilot Projects for input and subsequently assist with implementation in region ~Participated on the Transition team for sites acquired in AB and still provide support to them when required ~Participates in building and sustaining a high performing team who has achieved 100% in Resident Satisfaction survey ~Maintain high Tenant and Employee Satisfaction results