Gail Heafield
Head of Contact Centre @The QHotels Collection
York, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2019 — Present
Head of Contact Centre @The QHotels Collection
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Leeds, GB
SKILLS
Call CentersNegotiationSalesCoachingContact CentersRecruitingFront OfficeManagementTeam BuildingHospitalityHospitality IndustryPerformance ManagementCrmEmployee TrainingHotelsTeam LeadershipForecastingYield ManagementTime ManagementHospitality ManagementSales ManagementTeamworkTeam ManagementAccount ManagementRevenue AnalysisLeadershipEvent ManagementEmployee EngagementTourismCustomer SatisfactionTrainingCustomer RetentionCustomer ExperienceCustomer ServiceHuman ResourcesHotel ManagementBudgetsOperations ManagementCall Center
ABOUT GAIL HEAFIELD
A Head of Contact Centre with over 25 years experience within the ‘contact centre’…
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