Gail Hamilton

Experience

1. Patient Account Representative Financial Services Patient Advocate

   Barton County Memorial Hospital

   Dec 2013 — Present · Lamar, MO, US

   Review and act upon any work/collection list/queues or delinquent accounts as necessary. Always keeping the accounts followed up on a current and timely basis through your work work/collection list/ques.Check billing audit and exception reports daily for accounts that need worked and have problems.Review payment reports and remittance advices on a daily basis.Prepare and send claims for electronic billing and/or hard copies in a timely manner to ensure prompt payment.Send claims to secondary payors in a timely manner to ensure prompt payment.Make corrections to claims in billing software on a daily basis.Review census reports daily for Admits, checking for insurance eligibility and authorization numbers.Prepare adjustment lists for approval and adjust off accounts as necessary.Maintain accurate insurance information and contact list.Bill through transfer report, transferring charges manually when needed.Run aging reports as necessary.Obey all federal and state law regulations concerning third party billing and collections.Receive inquiries and release information in accordance with hospital policies and procedures.Discuss with patient and or patient’s agent financial arrangements for payment of accounts.Prepare bad debt list to be placed with outside collection agency and/or to remove as uncollectible.Remain professional, courteous, and polite while on phone to all callers-inside or outside hospital.Creates a warm, friendly, welcoming atmosphere for all persons entering or leaving the hospital.Abides by HIPAA regulations, maintaining confidentiality of patients.Demonstrates a positive outlook and disposition to ensure a friendly working environment. Meet and interact with newly admitted patients who are in need of applying for financial or government assistance.

Education

• Carthage Senior High School

  Diploma, General Studies

  1988 — 1991

• Professional Careers Institute

  Medical and Dental Assisting Program, Medical/Clinical Assistant

  1997 — 1998

• Missouri Southern State University

  BSBA, Business Administration and Management, General

  2005 — 2009

Skills

• Background Checks
• Technical Recruiting
• Onboarding
• Talent Management
• Hiring
• Customer Retention
• Interviews
• HR Consulting
• Screening
• Temporary Placement
• Job Fairs
• New Hire Orientations
• College Recruiting
• Customer Service
• Employee Training
• Employee Engagement
• Networking
• Staffing Services
• Screening Resumes
• Peoplesoft
• Employer Branding
• Contract Recruitment
• Temporary Staffing
• Human Resources
• Business Development
• Cold Calling
• Employee Relations
• Resume Writing
• Internet Recruiting
• Hiring Practices
• Coaching
• Team Building
• Training
• Rpo
• Client Development
• Building Relationships
• Industrial Sector
• HR Policies
• Strategic Planning
• Permanent Placement