Gail A. Dennis
Customer Service Representative @City of Indianapolis
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WORK HISTORY
Customer Service Representative @City of Indianapolis
Indianapolis, IN, US
Answers calls from both internal and external customers.2. Completes outbound calls to citizens.3. Assists customers with service requests and informational calls.4. Resolves customer requests, questions and complaints, collecting information, and maintaining proper records in the designated system to ensure correct routing of information to appropriate departments.4. Evaluates escalating requests as necessary. This includes evaluating caller complaints/requests for escalation on matters related to public safety.
SKILLS
ABOUT GAIL A. DENNIS
Administrative professional with strong interpersonal and organizational skills. Past…
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