Gahan Kumar Lal
Analyst @ Capgemini | AI/ML | GenAI | FastMCP | FastAPI | Azure | Hybrid Athlete
- Role
- Analyst at Capgemini
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Gahan Kumar Lal
I build production-grade Generative AI systems focused on real-world scale, reliability…
Experience
Analyst
Mar 2025 — Present · Mumbai, IN
Developed a modular ticket analysis solution using OpenAI GPT-4o to automate and enhance support ticket quality assessment from Excel data. The pipeline dynamically batches tickets based on token limits for efficient API usage, evaluates and scores ticket resolutions and descriptions, and generates AI-powered improvements. Features include asynchronous processing, robust error handling, direct Excel integration, and comprehensive logging—resulting in scalable, auditable, and significantly more efficient technical support workflows.2. Architected and implemented a custom Model Context Protocol (MCP) server using FASTMCP and FastAPI, featuring a plug-and-play architecture that allows seamless integration of new agents and tools without requiring server restarts.3. Developed an intelligent SOP analyzer capable of processing standard operating procedure documents—including images and embedded files—to break down complex instructions into clear, automatable steps. The tool analyzes both text and visuals, and recommends optimal automation tools and platforms for each step, streamlining process documentation and accelerating digital transformation initiatives.
Education
BML Munjal University
Bachelor of Technology - BTech, Computer Science
2020 — 2024
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