Gagandeep Singh Arora
Network Engineer
- Role
- Network Engineer at Tech Mahindra
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Gagandeep Singh Arora
A Consultant with over 8+ years of experience in IT operations and team management. Currently working with SolarWinds as a Network Engineer in Tech Mahindra.Here are some of my key responsibilities and skills: Tech Mahindra (SolarWinds): • Provide Tier-1/2 Technical support for the SolarWinds Orion platform (NPM, SAM, NCM) in SolarWinds Enterprise Environments.• Troubleshoot SNMP/WMI and agent-based polling issues to ensure accurate performance monitoring and reduced downtime.• Collaborate directly with SolarWinds Engineering on escalations, bug reports, and product improvement feedback.• Consistently recognized for maintaining fast resolution times and closing the high number of cases.Capgemini Engineering (Cisco): • Mentored and coached professionals, fostering their growth and enhancing their skills • Collaborated with Cisco\'s product development team to resolve technical issues • Configured Cisco Telepresence and Ip-phones in the cloud environment • Supported multi-platform Webex deployment • Proficient in network protocols, active directory, and single sign-on Convergys (Dell):• Mentored and coached nesting teams• Helped customers with Windows related issues• Provided support for hardware issues with dell systemsConvergys (EE Broadband)• Helped UK based customers in fixing ADSL/Fibre connections over phone• Configured wireless networks for new customersSkills: • Excellent technical writer and active listener • Customer-focused problem-solver • Growth mindset and ability to adapt quickly to new technologiesCurrently, I\'m preparing for Cloud Architecture
Experience
Network Engineer
Dec 2023 — Present · New Delhi, IN
Working as Network Engineer for SolarWinds
Education
GNIIT
NIIT South Extension
2016
Guru Harkrishan Public School, Vasant Vihar, New Delhi
SR Secondary (CBSE Board)
2012
Guru Harkrishan Public School, Vasant Vihar, New Delhi
Secondary (CBSE Board)
2010
School of Open Learning, Delhi University, Delhi
B.A English Honors
2017
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