Gagn Dewan

About Gagn Dewan

An established Strategic professional with multi-cultural experience of nearly 20 years including 15 years in IT Support Operations, IT Asset Management, IT Procurement, IT Vendor Management, Infrastructure Management, Service Delivery, and Process Excellence & Management. Proficient in managing & resolving the tickets, conducting defect analysis, fixing, validating data, and reporting. I have experience in managing activities including IT procurement and local & international vendors including VSNL, Airtel and Vodafone (Mobility, lease, and fixed-line), Blackberry, Apple, AT & T, CISCO (Servers and Switches), DELL for quotations, negotiations, SLA’s, and invoicing. Expertise in managing communication for high-priority incidents and any service disruption in infrastructure in a 24*7 environment. Successfully led the reimaging project across China, Australia, Singapore, and India offices during divestiture from Gartner within a tight timeline of 45 days A few of the key achievements are -* Performed smooth delivery process of IT equipment and AWS workspace during the lockdown (year 2020); later imbibed as an SOP across the organization * Effectively devised new hire hardware procurement plan with the HR leading to a 20% cost saving YOY since FY2011-12; also effected New Hire-Day 1 orientation project globally * Magnificently ensured 95% adherence to GSD metrics and process requirements (ticket management protocols, time tracking, and communication requirements)

Experience

1. IT Global Support Manager

   Brightly

   Nov 2021 — Present · Noida, IN

Education

• NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

  DOEACC 'A' Level, Computer Science

• Ravindra Public School

  12th, CBSE BOARD, Business/Commerce, General

• Delhi University

  Bachelor of Commerce - BCom, Business/Commerce, General

• NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)

  DOEACC 'O' Level, Computer Science