Gage Pritchett
Director of Operational Excellence @The Ritz-Carlton Hotel Company, L.L.C.
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WORK HISTORY
Director of Operational Excellence @The Ritz-Carlton Hotel Company, L.L.C.
Break Through Leadership Hotel and Market Champion/Brand Standards Auditor- Provide support and Guidance to the Hotel\'s leadership team, focusing on setting weekly commitments tied to continuous improvement on departmental and hotel wide goals (Increasing Individual Guest and Meeting Planner Intent to Recommend, Reducing Defects and Increasing House Profit). Conduct Service Audits in all areas of hotel operations to identify areas for improvement in guest service and ensure quality. Use Six Sigma/Lean tools and methods reviewing data from multiple sources to identify key areas for defect reduction and/or service improvement.Implementation and sustainability of a hotel wide productivity and efficiency project. Focusing on increasing profitability through decreased payroll costs, while maintaining the highest standards of guest satisfaction and employee engagement. Project completed at 150% of goal, with little to no negative impact on employee engagement and an increase in guest engagement scores.
EDUCATION
International Culinary Academy
Associate of Science (AS), Culinary Arts
SKILLS
ABOUT GAGE PRITCHETT
Dedicated, responsible, and results-driven professional seeking to utilize my leadership and organizational skills in a challenging role while focusing on customer satisfaction, quality of service and increased productivity as keys to continued growth and success. To achieve these aims, I will work to increase my awareness and understanding of company goals and customer requirements, create mutually beneficial relationships, and provide the highest levels of leadership and support to my team.
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