Gagan Gowda G N
Analyst @Deloitte | Salesforce QA Lead | 4x Salesforce Certified (Admin, Data Cloud Consultant, AI Associate, Agentforce) | ISTQB Certified | AI & Automation Testing | Business Systems Analysis | Data Analysis
- Role
- Salesforce Analyst at Deloitte
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Gagan Gowda G N
Salesforce Functional Consultant with experience delivering CRM transformation, Digital…
Experience
Salesforce Analyst
Sep 2023 — Present · Bengaluru, IN
Pioneered QA Excellence: Spearheaded the QA foundation for Salesforce and Digital Lending Platform (DLP) initiatives at Deloitte, significantly improving delivery quality and minimizing production defects.2. Led GenAI & Lending Product QA: Directed QA for complex Salesforce GenAI integrations and Newgen lending products, ensuring extensive test coverage across Sales Cloud, Service Cloud, Agentforce, and enterprise platforms.3. Innovated GenAI Testing: Designed and executed reusable test cases for Speech-to-Text, Report-to-Text, and multi-turn prompt interactions, collaborating globally for LLM output validation and prompt accuracy.4. Deployed Intelligent Agents: Built and tested intelligent agents using Agentforce for opportunity summarization (Sales Cloud) and case response generation (Service Cloud), leveraging Prompt Builder and Data Cloud.5. Ensured API & Functional Integrity: Led end-to-end API, regression, and functional testing (Swagger, Postman, Apex); monitored logs/APIs via PIM and OpenShift to ensure platform health.6. Authored Key Documentation: Drafted Software Requirement Specifications (SRS) for Agri and MSME lending products, translating business needs into system-ready workflows.7. Optimized Defect Management: Drove UAT execution and defect triage, reducing UAT defect leakage by 20% and achieving 95% defect-free delivery in critical banking applications.8. Enabled CI/CD & Operations: Contributed to Jenkins-based CI/CD pipelines, led deployment readiness, and supported pod/API monitoring on OpenShift for scalable DevOps support.9. Empowered User Adoption: Trained over 1500 Canara Bank branches on DLP systems, creating SOPs, walkthroughs, and test plans to improve adoption and streamline operations.10. Recognized for Impact: Commended by Deloitte leadership for driving QA strategy, structured execution, and seamless cross-functional collaboration.
Education
B. M. S. College of Engineering
Bachelor of Engineering - BE
2019 — 2023
Swamy Vivekananda Pre-University College
12th
2017 — 2019
Jawahar Navodaya Vidyalaya (JNV)
6th - 10th
2012 — 2017
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