Ganesh Gajapathy

About Ganesh Gajapathy

My passion sticks around the technology which is considered the heart of any business, contributing to one such hot piece of cake in the market increases the urge to learn more every single day. Everyone has a story to tell but it sounds better if its history, Yes, I believe in making history be it a soccer game or winning a million dollar business deal, even a minor success/experience counts. Exploring more to experience more, 10 years and still my passion towards this technology hasn’t changed yet, instead expanded the boundary by putting my hands on different other supporting technologies which collaborates with Exchange. Based on the industrial experience, I would always shout it loud, “Strategical planning and customer focus tops the board, followed by the technical excellence”

Experience

1. Consultant - M365

   HCLTech

   Aug 2021 — Present · Bengaluru, IN

   Managing the Office 365 operations for a pharmaceutical customer, Responsible for Microsoft Teams and Exchange online servicesProactive monitoring and forecasting parameters impacting teams call qualityCall Quality analysis using CQD & Power BIPrepared the tenant with all the prerequisites for CQDManaging Microsoft Teams Rooms across different sitesCapacity planning for optimal teams call qualityProvided transformation & transition for the Exchange online operationWorking on other business tools such as Coreview, Avepoint & ServiceNowNetwork Planner setup for the environment and deploying roaming profileDeployed an AI app (Barista) for chat automation (service desk)Teams migration from an acquired tenant to the parent tenant using QuestHolding customer collaboration meetings for service improvements

Education

• SDCVV

  Bachelor of Technology - BTech, Computer Science

• Aalim muhammed salegh polytechnic college

  DECE, Electronics and communication

  2005 — 2008

• Gill Adarsh Matriculation Higher Secondary School

  Schooling , CBSE

  1993 — 1997

• SRM University

  Bachelor of Technology (B.Tech.), Computer Science Engineering

  2009 — 2013

• Smt Durga Devi Choudary Vivekananda Vidhyala

  Schooling

  1997 — 2005