Gagandeep Kaur

About Gagandeep Kaur

10+ yrs experience in Customer Experience enhancement, project management, e-commerce across Google, Snapdeal, and a few start ups.Working on strategic global AI initiatives (like translation tools, LLM models, etc.) at Google with the focus to test, improve & launch AI tools for operational efficiencies for Global Ads customer support | Spearheading launches of newer business models like paid customer support with the potential to explore more revenue generating opportunities within the customer support ecosystem, Customer direct vendor support, etc- & t=30s- https://searchengineland.com/google-ads-enhanced-customer-service-small-business-430773- about delivering the best customer experience & believes in experimenting/testing/launching newer ideas and iterating on the go. Enjoy working with cross-cultural teams, with vendor partners spread across 20+ languages in APAC, EMEA, LATAM.Prior experience with startups in driving revenue from mobile platforms, helping them become mobile first. Enjoy mentoring & learning/upskilling from peers/teams.

Experience

1. Global Quality & Customer Experience Manager- Troubleshooting

   Google

   Mar 2022 — Present · Gurugram, IN

Education

• Indian Institute of Foreign Trade

  MBA(IB), Marketing/Marketing Management, General

  2011 — 2013

• Panjab University

  BE, Computer Science

  2007 — 2011

Skills

• Competitive Analysis
• Business Strategy
• User Analysis
• Marketing
• Team Management
• Digital Strategy
• Creative Visualization
• Marketing Communications
• Advertising
• Marketing Research
• Business Development
• Digital Marketing
• Brand Development
• Social Media Marketing
• Social Media
• Brand Management
• Marketing Strategy
• Strategy
• E-Commerce
• Marketing Management