Gagandeep Singh
Operations Manager @ ElectricPe | Leading Operations and Customer Delight
- Role
- Operations Manager at Electricpe
- Location
- Gurugram, IN
- LinkedIn followers
- 500 followers
About Gagandeep Singh
Successful Manager with a Proven Track Record of Delivering Mission-Critical Results…
Experience
Operations Manager
Apr 2022 — Present · Gurugram, IN
Researching and On-boarding suitable electrical vendors for installation of EV Charging Point.2. Negotiating with vendors about material cost, quality and installation cost which helped us to bring the overall installation cost by 30%, saving approximately ₹2.5 million annually.3. Implementing optimized route mapping, increasing vendor task completion efficiency by 43%, leading to a 20% improvement in project turnaround times.4. Training and managing a team of 10 operations and customer service professionals, leading to a 95% adherence to key performance indicators (KPIs) across the team.5. Conducting site inspections post-installation, ensuring a 100% compliance rate with with company standards and reducing rework costs by 25%.6. Maintaining data of each installation by filling up post - installation form and making them live on our portal.7. Calling leads obtained from BDE\'s in on-site installation form to confirm their installation request and assigning electrician as per customer address.8. Managing and resolving most of operational challenge by staying either on ground or on call.9. Identifying and implementing process improvements, increasing overall operational efficiency rate by 27%, contributing to a 15% reduction in operational costs.
Education
ITM Group of Institutions
PGDM
2018 — 2020
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