Gagandeep Singh Bhatia
Manager Workforce Management @Evolent
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WORK HISTORY
Manager Workforce Management @Evolent
EDUCATION
SGTBIM&IT, GGSIPU
Bachelor of Computer Applications
Sri Guru Teg Bahadur Institute of Management and Information Technology
Bachelor’s Degree, BCA
SKILLS
ABOUT GAGANDEEP SINGH BHATIA
I am a Workforce Management (WFM) leader with over 11 years of experience in workforce planning, analytics, and process optimization across Telecommunications and US Healthcare sectors. My expertise lies in forecasting, scheduling, real-time adherence, and MIS reporting, combined with a passion for automation and continuous improvement.Currently serving as Manager – Workforce Management at Evolent Health, I lead end-to-end WFM operations for contact centers and offline teams. I specialize in:Driving accuracy and efficiency in WFM processesLeading and mentoring high-performing teamsImplementing strategic initiatives to enhance productivityCollaborating with cross-functional teams for operational excellenceKey Achievements: Built and implemented WFM teams and processes for multiple business lines Delivered 30+ Excel VBA automation projects, saving time and improving quality Developed data-driven strategies for optimized workforce planning Recognized as a Microsoft VBA Specialist and Ideation ChampionI am passionate about leveraging technology and data-driven insights to transform workforce management and deliver measurable business impact.Let’s connect to share ideas on WFM innovation and operational excellence!
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