Gagandeep Singh

Experience

1. Business & Technology Delivery Analyst Dynamics 365 Consultant

   Accenture

   Feb 2022 — Present · Gurugram, IN

   1) Problem Root Cause Analysis (RCA) performed for Permanent Solution of 900+ concerns.2) Experience with Manufacturing and Retail Clients working on Modules: Warehouse and Advance Warehouse Management, Product Information, Accounts Payable, Accounts Receivable, Label Printing and more.3) Communicating directly with 8-10 Client (Austria, Switzerland and Germany) Users Daily on an Average.4) Proven Track Record of Zero SLA Breaches with 1600+ concerns solved.5) Acting SME of Dynamics 365 for Process Training and Knowledge Transfer to New Joiners.6) Suggesting Automation Ideas, working with Developers for Execution and Vigorous Testing of D365 Automations Implemented.7) Responsible for End-to-End New Requirement Implementation from Requirement Gathering (for New Demands and Process Change Requests), Preparing Functional Design Documents and working with Developers till Testing and Implementation of the Requirement.8) Handling user concerns through ITSM ServiceNow with deep knowledge of Dashboards Creation, Database Access and Advanced Query Filters.

Education

• Kurukshetra University

  Bachelor of Commerce - BCom, Computer Applications & Analytics

  2015 — 2018

• Jims-Delhi

  PGDM, Business Administration and Management, General

  2019 — 2021