Gagandeep Mehra
Process Manager - MIS & Reporting I Data-Driven Insights I Service Delivery I Contact Center Management I
- Role
- Process Manager at eClerx
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Gagandeep Mehra
18+ years of hands-on experience in managing International/In Country business across Voice and Non-Voice channels. Adept at optimizing workforce efficiency and driving operational excellence through data-driven strategies. Highly skilled in Service Delivery, Contact Center Operations, Quality Assurance, Client Management, Team Management, and MIS/Reporting. Extensive experience in managing complex datasets, providing actionable insights to senior management, and identifying opportunities to enhance efficiencies and reduce costs. Proficient in MS PowerPoint, Advanced Excel, Outlook, and Word.
Experience
Process Manager
Oct 2021 — Present · Chandigarh, IN
Education
Panjab University
Bachelor of Arts (B.A.)
2005 — 2008
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