Gagandeep Kaur

Technical Support Advisor @Concentrix

ON, CA

Handle customer queries via inbound calls.Track, document, and retrieve information database.Use product knowledge in building client relationships.Resolve technical issues related with both hardware and software.Greet customers in a courteous, friendly and professional manner.Listening attentively to customer needs and concerns.Demonstrating empathy, while maximizing opportunity to build rapport with the customers.Strong computer navigation skills and PC knowledge.