Gagan Agrawal
Business Process Architect | Principal Consultant at SAP | SAP S/4 HANA | SAP BRIM | SAP Utilities | - Industry Lead in Telecom, Media, Sports & Entertainment Industry, BRIM and Subscription based Solutions
- Role
- Telco, Media, Sports & Entertainment Industry Lead at SAP Global Field Services SAP Brim Architect at SAP
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Gagan Agrawal
I am Business Process/ Solution Architect with 21 years of consulting excellence and 18+ years at SAP INDIA, specializing in SAP BRIM, SAP Utilities and Telecommunications. Currently leading the Telco, Media, Sports & Entertainment (TMSE) portfolio for SAP Global Field Services with proven expertise in architecting and delivering complex, end-to-end digital transformation solutions across global markets. As a Portfolio Lead & Architect for Telco, Media, Sports & Entertainment verticals for SAP Services Field Practice, I am involved in multiple activities such as business planning and development, pre-sales and license support, solution architecting and designing, consulting, standard content deployments, project scoping and estimations, bid proposals, project reviews and audits, expert consulting, upgrade assessments, S/4 HANA conversions, customer validations, and premium engagement assignments. I have also conducted multiple internal and external customer trainings in SAP BRIM and SAP Utilities modules. Key Differentiators:· Architected and delivered multiple End-to-End SAP S/4 BRIM, SAP Utilities implementations for Fortune 500 companies across telecom, media, automotive, shipping, logistics, mobility, and utilities industries.· Led 70+ BRIM/Telco/Utilities scoping, estimation, and proposal exercises contributing to multiple sales and pre-sales opportunities· Created and mentored Business AI service packages and use cases combining SAP Solutions with ML, iRPA, CAI, and Qualtrics-driving new revenue streams· Expertise in both S/4 HANA Private Cloud solutions SAP BRIM (SOM, CC, CI, FI-CA) and S/4 HANA public cloud solutions (Subscription Billing, FICA-C, Sales Cloud Billing)· Expertise in SAP Utilities (Device Mgmt, Billing, FI-CA, CRM for Utilities, EMIGALL) · Certified in SAP Professional Architect, LeanIX, Business Process Expert, Design Thinking, SAP BRIM, SAP Utilities, SAP CRM, SAP Cloud Implementation.
Experience
Telco, Media, Sports & Entertainment Industry Lead at SAP Global Field Services SAP Brim Architect
Jan 2025 — Present · Gurugram, IN
Education
Loyola Academy Junior College
Higher Secondary, Maths and Science
1999 — 2001
SPJIMR SP Jain Institute of Management & Research
Master of Business Administration (M.B.A.), Executive MBA
2013 — 2015
Birla Institute of Technology and Science, Pilani
Bachelors of Engineering(Honours)
2001 — 2005
Skills
- Sap Is-U
- Business Analysis
- Sap Products
- Sap
- Business Requirements
- Sap Solution Architecture
- Sap Crm
- Requirements Analysis
- Customer Service
- Sap Implementation
- Business Process
- Testing
- Consulting
- Process Improvement
- Sap Solutions
- Business Process Management
- Sap R/3
- Crm
- Erp
- Solution Architecture
- Integration
- Sap Erp
- Telecommunications
- Data Migration
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