Gagan Vohra

About Gagan Vohra

27 years Experience in IT Customer Support •Certified Datacenter Management Professional.Oracle Cloud Infrastructure Foundation 2020 Certified.Oracle Autonomous Database 2019 Certified.Passionate about Predictive and Proactive Support to customers.Adherence of Process, Adapting and leading changes are some of qualities which describe me as a individual.•In my current role provide Support Account Management for Key Accounts of Oracle India •Drive Platinum Support Adoption for Engineered Systems customers in India.•Received Employee of the Year- Customer Services, India FY15 Customer Impact, APAC Award for FY15 and FY18•Have expertise on Oracle Exadata, Oracle Super Clusters, Oracle/Sun Systems, Storage, Solaris and Cluster Technologies and have been supporting these technologies in my previous role. ITIL V3 Foundation Certified.•Experience in Remote Operations Management, have worked as Team Lead for Supporting Worldwide customer in my stint at Microland Limited.

Experience

1. Director, Customer Success Services

   Oracle

   Sep 2024 — Present · IN

Education

• Agnel Polytechnic

  Diploma, Industrial Electronics

  1994 — 1998

• Symbiosis Centre for Distance Learning

  PGDBA, Operations

  2005 — 2010

• St Xaviers High School

  SSC, General Studies

  1988 — 1994

Skills

• Solaris
• Sun Server
• Itil
• IT Strategy
• Field Service
• IT Service Management
• Account Management
• Solution Architecture
• Disaster Recovery
• IT Operations
• Storage
• Virtualization
• IT & Business Strategy Alignment
• Vendor Management
• Service Delivery
• Managed Services
• Customer Satisfaction
• Data Center
• Team Management