Gagan Singh

Senior Consultant - Product Delivery @CIBC

Toronto, ON, CA

Bridging Product & Customer Success: Product Owner/Consultant for enterprise wide PEGA platform (BPM) and Salesforce platform (CRM), with a goal of enabling sales growth and higher productivity for our end-users and organization- Product Backlog & Prioritization: Own and maintain the product backlog and prioritize it based on business value using Story Mapping, MOSCOW and Impact vs Effort techniques- Cross-Functional Collaboration: Work closely with Product Managers, Developers, Business Analysts, QA, UX, Content, and Solution Architects- Stakeholder Engagement & Communication: Identify and engage stakeholders, conduct impact assessments, and develop communication plans- Change Management: Conduct impact assessment using ADKAR methodology, build change management plan which consists of implementation plan, roll out strategy, communication plan, training plan, post implementation support plan, adoption and sustainment plan- Adoption: Ensure our end-users can effectively adopt and benefit from using the sales enablement tool to increase the sales of retail and digital banking products- Project Management & Governance: Utilize CIBC\'s Enterprise Data Framework for key milestone tracking i.e. scope, budget, requirements, resource allocation, risk management, and communication- Reporting & Updates: You provide regular status updates to business sponsors and stakeholders.Risk Management: You conduct change initiative risk assessments (CIRA) and work with business controls and compliance partners to mitigate business risks.

Kuvempu University

Bachelor's degree, Information Technology

Centennial College

Diploma, Business Operations Management