Gagan Sawhney

About Gagan Sawhney

I’ve spent the last two decades designing for people.Not screens. Not dashboards. People.And that’s still my anchor today as I build GoGoGo (valued at $10m), my current obsession where I’m reimagining the travel space using everything I’ve learned about human behavior, empathy, and design intuition.I build experience systems that drive revenue, not just interfaces.Over the last 20+ years, I’ve led global design and customer experience transformations across Salesforce, Bain, McKinsey, PayU, and enterprise agritech ecosystems.My work has:Influenced $124M+ in revenue growthIncreased product engagement 3xReduced onboarding friction by 60%Scaled global design teams from 2 to 62+I operate where most organizations struggle, i.e aligning customer experience with business economics, digital transformation, and AI-enabled operating models.My leadership philosophy:Design is a strategic risk-reduction tool.Customer experience is a growth engine.AI is amplification, not automation.I partner with boards, founders, and enterprise leaders to transform CX into competitive advantage.Open to:Global CDO | Head of CX | Enterprise Transformation Mandates | PE-backed Scale

Experience

1. Co-founder

   Go-Go Go

   Dec 2024 — Present · Gurugram, IN

   I’m building GoGoGo to fix how travel feels.Travel today is rushed, fragmented, and tiring. You move, but you don’t experience. We’re changing that by connecting mobility, hospitality, and a trusted marketplace into one calm, human journey.At GoGoGo, we work with trained chauffeurs who understand safety, courtesy, and local context. We verify hotels instead of listing everything. And we curate experiences that flow naturally, so travel doesn’t feel like a checklist.The goal is simple.You don’t just reach places.You make memories every mile.That’s what GoGoGo is about.

Education

• Sikkim Manipal Institute of Technology - SMU

  Msc (IT), Information Technology

  2004 — 2006

Skills

• Web Analytics
• Requirement Analysis
• Design Research
• Usability Testing
• Balsamiq
• Wireframes
• Product Visionary
• User Researcher
• Information Architecture
• Sketch (App)
• Omnigraffle
• Adobe Photoshop
• Javascript
• Html 5
• Conceptual Design
• User Interface
• Agile Methodolgy
• Web Design
• Motion Graphics
• Google Analytics
• Photoshop
• Corporate Identity
• Html
• User Experience
• Typography
• Flash Animation
• Visual Design
• Web Development
• Rapid Prototyping
• SEO
• Interaction Design
• User-Centered Design
• Ucd
• Stop Motion
• Interactive Storytelling
• Agile Methodologies
• Art Direction
• User Interface Design
• Css
• Experience Design